Cancellation & Refund Policy

1. Nature of the Product & Services

edvora.chat is an AI admissions conversion and institutional conversational SaaS platform operated by 7007242973 (Edvora Chat) with registered office at 1st Floor, HNO289A, Basharatpur West, Near Water tank, Gorakhpur, UP, 273004, India. Our platform provides digital software access, student conversational routing, knowledge base indexing, and admissions pipeline telemetry for colleges and universities. All products and services are purely digital and delivered over the internet.

2. Strict No-Refund Policy

Due to the irrevocable digital nature of our cloud software and instantaneous system provisioning upon transaction confirmation:

• All Payments Are Final: All subscription plan charges, recurring renewals, and platform fees are non-refundable and non-creditable.
• No Partial or Prorated Refunds: We do not offer full refunds, partial refunds, or prorated credits for any unused days, unused conversational quotas, or early termination within an active billing cycle.
• No Physical Returns: Because no physical goods, merchandise, or parcels are manufactured or shipped, physical returns, doorstep package rejections, or physical replacements are not applicable to our services.

3. Subscription Cancellation Policy

Subscribers have complete control to cancel their future recurring subscription renewals at any time:

• Self-Service Cancellation: You may cancel your subscription renewal at any time directly through the Billing & Subscription settings of your Edvora College Admin Console (https://edvora.chat/app).
• Email Cancellation: Alternatively, you may submit a formal cancellation request by writing to billing@edvora.chat from your registered administrator email address at least 48 hours prior to your next renewal date.
• Continued Access: Upon cancellation, your account and software features remain fully active until the end of your currently paid billing period. No further renewal charges will be billed after the conclusion of the active billing cycle.
• No Retroactive Refunds: Cancellation requests submitted after a subscription renewal transaction has already processed cannot be retroactively refunded.

4. Accidental Duplicate Transactions

In the exceptional circumstance that a network timeout or payment gateway glitch leads to an accidental verified duplicate payment where a subscriber is charged twice for the identical billing cycle:

• The customer must notify our billing desk at billing@edvora.chat within 7 business days of the transaction with proof of duplicate charge and payment transaction IDs.
• Upon technical verification, the duplicate charge will be refunded to the original payment source instrument within 5 to 7 business days.

5. Billing Inquiries & Support

For questions regarding your invoices, plan changes, or subscription management, please reach out to our dedicated support team: